faq

 What is Carpooling?

Carpooling is when there is more than one occupant in a private car. We all share cars regularly, with our friends and family, without thinking about it. But there are often times when a driver has empty seats in the car because they don't know of anyone who needs a lift.

The Tune Travel matching network puts people travelling in the same direction or a similar destination in contact with each other, allowing them to arrange to travel together and share the costs, whilst also reducing congestion and pollution on our roads.

 What are the benefits of Carpooling?

Cities all over the world are suffering from traffic congestion, long commuting time, parking problems and air pollution mainly contributed by the numbers of cars in the city.

As it is, on a normal working day 200,000 cars enter Kuala Lumpur everyday and 120,000 of these are Single Occupancy Vehicles.

Hence, there is potentially 480,000 empty car seats coming into Kuala Lumpur everyday.

Carpooling :

  • » Reduces expenditure on fuel, You can save more than RM2,000 yearly. Check here
  • » Reduces traffic jams
  • » Reduces parking problems
  • » Reduces pollution
  • » Make New Friends

Did you know that if 10% of Malaysian car owners carpooled one day a week, there will be 700,000 less car on the road everyday?

 What are the costs of carpooling?

Tune Travel makes no suggestions on how much a passengers should pay the driver for a lift. If they chose to, drivers and passengers can split the cost of petrol and toll charges. Averagely the cost of travelling in a car is between about RM0.20 to RM 0.30 per kilometre.

 How can I get involved?

Tune Travel is available to anyone over the age of 18 who travels in Malaysia - students, commuters, parents sending their children to school, football supporters, festival goers, tourists, employees - anyone!

And joining the scheme is simple and completely FREE. All you have to do is Register your details (for security reasons) and we will send your account activation via e-mail.

Please keep a note of your password, as you will need it for future entry to the site. If, however, you happen to forget it you can click on Forgotten your password? . Your password will be sent to your e-mail address immediately.

Once you've registered, you can search the database for possible matches and get details of other people going your way.

You can contact any suitable travelling companions and arrange to meet them at a collection point that suits you both. Make sure you both bring your I.C. so you both know you're meeting the right person.

 When can I carpool?

Carpooling is most appropriate for pre-planned or regular journeys, including:

  • » Getting to and from work
  • » Getting the children to school
  • » Travelling to a festival, big event or show
  • » Getting to and from university
  • » Getting to and from the airport
  • » And for most Malaysians, it is during the Festive Seasons
We have a section that caters for traveling during the festive seasons - known as "Jom Balik Kampung"   While some of us have to drive alone, many of us are out there struggling to purchase a bus ride home so we can Balik Kampung to be with our family. Why not share?

You can also search for travelling companions for one-off journeys to anywhere in the country.

 What are the chances of finding a match to my requirements?

The chances are very high that you will be able to find travelling partners especially for commuting to work. The Tune Travel system has been designed to help you identify as many possible travel partnerships.

If, however, you're having difficulty in finding a match, we suggest that you look for travelling partner(s) for part of your journey, and do the rest on public transport.

And remember - the more members we have, the greater the chance of finding an exact match. So make sure you tell your friends about Tune Travel and get them to register their journeys as soon as possible.

 Can I view all Travel Listings?

Yes, you can view all travel listings.

However, if a member has chosen only to share his or her journey with someone of the same sex as him or her, you will not be able to view the listing if you are not of the same sex.

 Will my e-mail address and other contact details be visible to other users?

Only contact details that you choose to share will be available to other users. You can change your contact preference and your contact information in the My Profile page.

 Do I have to pay to search for drivers or passengers?

It is completely free to search for travelling companions. However drivers and passengers may split the cost of each journey if they choose to do so.

 How do I contact the driver/passenger?

Having selected a suitable travelling match, you should contact the driver/passenger (to agree a time and place to meet) using their contact details.

We do not recommend that you exchange home addresses (for security reasons), and we advise all members to meet in public locations such as a train station or bus station, which are easy to get to and away from, should the lift fail.

 What happens if my carpooling arrangement fails?

Tune Travel is solely a travel information aggregator and we cannot be held responsible for any journeys that don't work out as planned.

Likewise the drivers and passengers who register their journeys with us are under no legal obligation to their travelling companions or to Tune Travel to make any journeys.

However we hope that if plans change and journeys can't be made, that all affected parties will be contacted and forewarned with appropriate notice.

We also suggest that travelling companions arrange to meet at locations close to public transport networks, so that if plans fall through the passengers have the option of using an alternative form of transport to get to their destination on time.

 How safe is carpooling?

The safety of members of Tune Travel is a priority and we have made our web-site as secure as we can. All members' details are stored securely in the database and only the members' intended contact and travel information can be accessed on-line.

To further improve security, we have two categories of membership i.e. Ordinary Members and Verified Members.

Verified Members are those who have provided to us either a Letter of Confirmation from the organisation they belong to i.e. company, government department, college / university to confirm their identity or a copy of their identity card / driver’s license.

Hence you may feel more comfortable to consider carpooling / travel sharing with a Verified Member.

When it comes to travelling, every member is responsible for his or her own safety. Nevertheless Tune Travel recommends that members' follow some simple safety measures outlined below:

  • » Get to know your potential carpool companion as much as possible before you meet them.
  • » Preferably, arrange your meeting in a public place.
  • » Inform a friend or family member of who you will be traveling with, when and to where.
  • » Make sure you show each other your Identity Cards, passports, student cards or driving licenses so    you know you're traveling with the right person.
  • » Remember that you are under no obligation to go ahead with any carpooling arrangement. If you have    any doubts about your traveling companion, for any reason, you should avoid traveling with them.
  • » If you are not comfortable travelling with strangers, try the Communities Section where travelling    information is only shared among community members.
  • » If you have any problems in relation to your carpooling arrangement, please call us at 03-7804 6364    and we will try to help in any way that we can.
For more information about safety and security of personal information please read Terms and Conditions and the Privacy Policy .

 Why is Identity Verification important?

In any community trust is an important aspect that determines the relationships among its members and identity is a key part in building trust. Its natural before you trust somebody you need to know something about the person you are dealing with and hence the identity of the person.

Knowing who to trust in a “Virtual Environment” presents unique challenges. Traditionally virtual community members have based their trust on relationships built over time, and often on some basic verification such as Contact Information.
As the community grows, safety concerns increase and it’s clear we need to enhance identification.

Hence, we introduced two categories of membership i.e. Ordinary Membership and Verified Membership that aims to deliver confidence and security. It gives all members the chance to independently verify certain aspects of their potential travel partner’s identity (their name, age, location and sex for instance) if they choose to. This will help establish trust by removing a layer of anonymity for those they interact with. It’s much easier to trust someone who puts their name behind their words and actions.

We want to reiterate that the choice of becoming a Verified Member is voluntary for all members. Members who do not want to verify their identity may continue to remain unverified and will continue to have access to all Travel Listings. We’ll only flag those members who choose to verify themselves as “Verified Members”.

 

 What is the difference between Ordinary Member and Verified Member?

An Ordinary Member is one who has not provided any documentation that can be used to verify his or her identity.

Whereas, a Verified Member is one who has provided documentation to enable verification of aspects of who they are in real life, such as age, sex and location.

 Why do we encourage Verified Membership?

Verified Membership provides an additional layer of trust for Carpooling / travel sharing arrangements.

Security has always been our priority. The growing popularity of Carpooling gives rise to the need to add measures of security so that Carpooling remains a safe environment for all users.

We also want to make sure that members have the tools they need to interact with the community in a way that works for them. This is a more effective way of identification use to evaluate whether users can trust another individual.

 How do I become a Verified Member?

To become a Verified Member, all you need to do is the following:

1. Update your Personal,Contact and Address Details in the My Profile page.

   AND

2. If you belong to an organization such as a company, government department or college/university, please fax to +603-9130 1327 or email to admin@tunetravel.com.my a confirmation letter on your organization's letter head confirming your personal details (Click here for template).

   OR

If you are not attached to any organization, fax or email a copy of your Identity Card or Driver’s License to the fax and email as above.

 

 Do I have to become a Verified Member?

To become a Verified Member, all you need to do is the following;

If you belong to an organization such as a company, government department or college/university, please fax to 03-7785 1786 or email to admin@tunetravel.com.my a confirmation letter on your organization's letter head confirming your personal details (Click here for template).

OR

If you are not attached to any organization, fax or email a copy of your Identity Card or Driver’s License to the fax and email as above.

 What if I’m under 18?

Minors are not allowed in the Tune Travel Carpooling / travel sharing network.

 How can I be sure that my information will be treated securely when I enter it during registration or on the ‘My Profile’ section?

The data will be transmitted securely via SSL (Secure Socket Layer). This is a standard, secure way of transmitting data over the Web, and is used by many online businesses. For example, if you’ve ever paid a bill online, chances are it was with SSL in place.

 Will my personal information never be shared with anyone else?

Tune Travel does not share members information with others but does of course comply with requests from all governmental and regulatory authorities and with court orders under Malaysia Law. Please read our Privacy Policy.

 Is it possible to find travelling companions of the same sex? (Single sex travelling i.e. Only females)

Yes, all travelling listings will indicate if the member who posted it is Male or Female.

Further, when registering a journey, you can chose if you would like to;

  »  Share your journey with another Female
  »  Share your journey with another Male

OR

  »  Don’t mind whether the potential travel partner is Male or Female

 Where should I arrange to meet my travelling companions?

We recommend that you meet your travelling companions at a public place, close to public transport networks if possible so that alternative transport options are available should the lift fall through.

We advise members not to meet at a home address for security reasons.

 How do I cancel my membership?

To cancel your membership, please login to your account and click on the My Profile page and select 'Please remove my details'. All your details will be removed from the database immediately.

 How do I edit my e-mail address, password etc?

To edit any of your personal settings such as your default e-mail address or password, please click on My Profile, followed by 'Update my details'. Your can amend your details as necessary, and the records in our database will be updated automatically.

 
 
 
 
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